It's true that I don't like the way they do business, but I have reached a point where I'll use their software without complaint so long as it works well. And that's where the problem lies. For the most part, the software works well, but there are lots of little things that just puzzle me: "how can a company that does usability testing and has so many software engineers do [insert stupid design choice of the day here]?"
Okay, so some of the bad design choices are a direct result of their business practices (eg. lack of support for standards), but others are just silly. Or they are bugs that don't get fixed from one release to the next.
I'm resending an email making and corrections to the content. Message format is HTML, and the text of the original is in Times New Roman. I start typing and I get Arial, which is fine - I can change that easy enough.
Then I move to the middle of a sentence - the middle of a word in fact - and start typing. The Font box in the toolbar says Times New Roman, so that's what I should get, right? Not so. It changes to Arial. But wait, there's more! It puts a space on either side of the new text.
If I want to change "fine" to "firestone", why do I get "fi resto ne?"