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Work gripe #2: question marks
I now have a couple of people pissing me off: they are routinely asking questions WITHOUT QUESTION MARKS!

So, a question on etiquette: when is it acceptable to point out to someone that their lack of question marks is appalling? I don't mean to say "I'll answer your question when you learn how to use a question mark", or other such rude remark; I just want to know how to tell whether a friendly quip about their grammar skills is a) appropriate and b) likely to be effective.