Me: That's the old form. Please use the new one.
Me: BTW, where did you get the old one?
Rep: From [insert name of person who should know better after two years]
Me (to both of them): delete the old forms and get new ones at this URL.
I can live with the above, but I somehow got it in my mind that they would start using the forms I referred them to. Not so. "So did the rep give use the old form again?" Oh, no, not at all. The form I have recieved is the training version I put together with annotations all over it...