Nathan (gemsling) wrote,

The withdrawal method at work

So... this new product has some automation built into the provisioning process, such as automatically ordering third party components. Someone raised a concern that this might be too fast: What if the sales rep submits an order, notices a mistake and wants to withdraw the order "almost straight after submission" and try again? Won't the customer be automatically charged a withdrawal fee?

I figured I should explain that, since the withdrawal fee is to cover the cost of third party components, there will be no charge – so long as you withdraw early enough. Someone else has since replied, as I was too busy figuring out the best way to ask how long it would take the sales rep to withdraw. Because if they don't pull out in time, then it's gonna be too late. I mean, once it's in, it's in. (The third party order, that is.)

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