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Those pesky imprecise users...

I love that one of the Primary Responsibilities for IT, according to today's ord update, is:

To understand that users don't always know what they want, or they may change their mind in what they asked for, and we need to embrace this change

Given that we're also trying to lift staff engagement, I wonder if we could add "it's okay to point out to users that they don't know what they want"...

EDIT: It gets better! On the next page:

For IT to successfully deliver on our responsibilities, we trust:
- The relevant business owners to be able to articulate their requirements and validate the solutions we deliver

Oh dear. If we're not careful, we might start wiping months off project timeframes...