Nathan (gemsling) wrote,

Email disclaimers have gone too far

I have the National Australia Bank. I really do. A one-line email should NOT be this long:

The NAB mail server appended:

This e-mail is sent by or on behalf of the named sender identified above.

(a) you do not wish to receive any e-mail marketing material from this
person in the future, please forward the contents of this email to with the word "unsubscribe" in the subject box.

(b) you wish to unsubscribe from all central e-mail marketing lists used
by our business, please forward the contents of this e-mail to with the message "unsubscribe from all central
e-mail marketing lists" in the subject box.

If you do not forward the contents of this e-mail with your
unsubscription then it may not be able to be implemented.

The information contained in this e-mail communication may be
confidential. You should only read, disclose, re-transmit, copy,
distribute, act in reliance on or commercialise the information if you
are authorised to do so. If you are not the intended recipient of this
e-mail communication, please immediately notify us by e-mail to, or reply by e-mail direct to the sender and then
destroy any electronic and paper copy of this message. Any views
expressed in this e-mail communication are those of the individual
sender, except where the sender specifically states them to be the views
of a member of the National Australia Bank Group of companies. Any
advice contained in this e-mail has been prepared without taking into
account your objectives, financial situation or needs. Before acting on
any advice in this e-mail, National Australia Bank Limited recommends
that you consider whether it is appropriate for your circumstances. If
this e-mail contains reference to any financial products, the National
recommends you consider the Product Disclosure Statement (PDS) or other
disclosure document before making any decisions regarding any products.
The National Australia Bank Group of companies does not represent,
warrant or guarantee that the integrity of this communication has been
maintained nor that the communication is free of errors, virus or

It's time for the world to reject legalese CYA disclaimers that are unlikely to be read.

If they really want to include something, here's a shorter version for them to try:

"Email from the NAB is confidential and only for the intended recipient. For more information on our email policy, plus information on unsubscribing from central marketing lists, please visit:"

Likelihood that someone from the bank will consider this feedback: low.

Likelihood that, even if someone does consider it, a lawyer would allow a change: almost non-existent.

Suggestions on where I can send this: most welcome.
Tags: gripe, rant, usability

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