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Aftermath of a failed transaction
"You should be fine with what you have, but probably best to contact our ticketing staff to double check."

But I did contact you, and now you want me to contact a different department by phone. It's 2009! Why can't you sort out my query via email?

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Every time I email Jon M0rt0n about something related to using the AAPT interfaces or paperwork (eg: none of the portals PDF files work, they are all corrupted or something) he just replies with "call the WSC".

Great account manager :/

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