March 17th, 2005

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Work gripe

If I'm just the middle-man, proxying someone's request to the appropriate person, why should I be the one to chase it up?

Them: "What's happening with getting that change approved?"
Me: "I'm still waiting for approval?"
Them: "It's really urgent..."
Me: "Yes, I know."
Them: "Well, can you chase it up?"

At this point, I want to say "I have asked for the approval; if you're not happy that I'm waiting more patiently than you, how about you go and bug the person we're waiting on?"

Of course, I don't say that, partly because it's so darn obvious, that I don't see that suggesting it will make any difference...
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Work gripe #2: question marks

I now have a couple of people pissing me off: they are routinely asking questions WITHOUT QUESTION MARKS!

So, a question on etiquette: when is it acceptable to point out to someone that their lack of question marks is appalling? I don't mean to say "I'll answer your question when you learn how to use a question mark", or other such rude remark; I just want to know how to tell whether a friendly quip about their grammar skills is a) appropriate and b) likely to be effective.
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Work gripe #3

Further to my earlier gripe about chasing for approval on behalf of someone else...

Now that I have done so and found that approval is denied, I get to be the one to take the heat from the people seeking the change. Admittedly, they will get more heat than me: they promised to the customer that the change would be made.

And because the manager's message denying the request has a multi-sentence reply explaining why we (as a company) don't want to make the change, instead of a simple "no - absolutely not", I expect I'll now be dealing with questions like "okay... but how do we get this changed?"